General conditions & terms

Ownership of the domain

The present document contains the Conditions that regulate the use of this web site hosted under the domain All products offered on are sold directly by the company with the trade name Alicante Delicatessen, whose owner is: José Miguel Arnau Pérez, with NIF number 48538109-J and registered office at C/ Las Naves, 9 28005 Madrid (Spain).

The warehouse where the products are stored is located at c/ Trespaderne, 25 28042 Madrid (Spain). And the Health Registration Number is: 40.073097/M

All the products offered on this website are stored in this warehouse in suitable conditions for sale. We do not stock the product families: Salted meats, Cheeses, Sausages and Panettone that are sent directly from the manufacturer.

Generales conditions:

These conditions regulate the use of the website, which ALICANTE DELICATESSEN makes available to Internet users.

ALICANTE DELICATESSEN reserves the right to modify these conditions of use in order to adapt them to current legislation applicable at any time or to the needs arising from the operation of the website.

These conditions do not exclude the possibility that certain services of the website, by their particular characteristics have, in addition to these general conditions, their own special conditions of use.

The use of the website and, in particular, the completion of any of the forms available on it and the acceptance of the privacy policy and legal terms, attributes the status of user of the website fully and unreservedly accepting by the same, these conditions in the version published by ALICANTE DELICATESSEN at the time the user accesses it.

Through the ALICANTE DELICATESSEN website users are provided access to and purchase of various products made available to the user.

ALICANTE DELICATESSEN reserves the right to modify unilaterally, at any time and without notice, the presentation and configuration of the same and the products offered through it, as well as their conditions of use.

In general, the products offered through the website will have a purchase price, nor will it be necessary, in general, registration as a user of the website, however ALICANTE DELICATESSEN may at any time modify the conditions of access to services.

The user expressly acknowledges and agrees that the use of the content and products offered by the company ALICANTE DELICATESSEN on its website is done at your sole risk and responsibility.

The user agrees to use the website and all its content and services in accordance with the provisions of the law, morality and public order and in accordance with these general and specific conditions of use, which may be applicable. It also undertakes to make appropriate use of the services and contents of the website and not to use them for illegal activities or contrary to morality and public order, which infringe the rights of third parties or infringe the rights of intellectual and industrial property, or any other applicable rules.

The user agrees not to transmit, introduce, disseminate, or make available to third parties any type of material and information (sound and image files, photographs, software, etc.) that are contrary to the law, morality, public order and these general and specific conditions that may apply. By way of example, and without excluding, the user undertakes to:

  1. Not to introduce or disseminate content or propaganda of a racist, pornographic, apology of terrorism that violate the rights of persons and the provisions of current legislation.
  2. Not to introduce or disseminate on the network data programs (viruses, software, etc …), likely to cause damage to the computer systems of the provider, its suppliers, customers or third party users of the Internet network.
  3. Not to disseminate, transmit or make available to third parties any subject, information, element or content that constitutes unlawful advertising.
  4. Not to introduce or disseminate false or inaccurate information and content, which may mislead the recipients thereof.
  5. Not to impersonate other users by using passwords.
  6. Not to disseminate, transmit or make available to third parties any subject, information, element or content that involves a violation of the communications sector and personal data protection legislation.

ALICANTE DELICATESSEN shall not be liable for any failures that may occur in communications, including deletion, incomplete transmission or delays in transmission, not committing itself to ensure that the transmission network is operational at all times. Nor shall ALICANTE DELICATESSEN be liable in the event that a third party, breaking the established security measures, accesses the messages or uses them for the transmission of computer viruses.

ALICANTE DELICATESSEN cannot guarantee the absolute invulnerability of its security systems, nor can it guarantee the security or inviolability of such data in its transmission over the network.

ALICANTE DELICATESSEN does not guarantee the legality of the contents of third parties accessed through the portal, nor the truthfulness, accuracy, reliability and usefulness of the contents of the same.

ALICANTE DELICATESSEN does not control or guarantee the absence of computer viruses in the services provided by third parties through its website that may cause alterations in computer systems, equipment, documents or electronic files stored in the computer system.

The linking devices that the website makes available to users are intended solely to facilitate the search for information available on the Internet.

ALICANTE DELICATESSEN does not control the use that users make of its website, nor does it guarantee that they do so in accordance with these conditions. Nor does it guarantee the products and services available on the linked sites or assume any responsibility for such products or services.

ALICANTE DELICATESSEN reserves the right to deny or withdraw access to the website and/or services at any time and without prior notice to those users who do not comply with these general or specific conditions of use of the website.

ALICANTE DELICATESSEN undertakes not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, that may or has the potential to damage the goodwill of the same or negatively influence them. The following activities are prohibited under the card brands’ programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Purchaser, Issuing Bank, Merchant, Cardholder, or cards. In addition, the following activities are also explicitly prohibited: “Sale of alcoholic beverages to persons under 18 years of age”.

In all matters not provided for in these general conditions, as well as the interpretation and resolution of disputes that may arise as a result thereof shall apply Spanish law.

Return policy:

The purchasing customer will have in any case a period of 7 calendar days after receipt of the Product to exercise their right of return without having to justify reasons or have any penalty.

In accordance with Article 102.b) of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, the customer buyer may not exercise the right of return on products that have been opened or tampered with.

The customer buyer must express its intention to withdraw within the period indicated and must proceed to the return of the product. To do this the customer may send an email to the address including your name and address and the number of your order.

ALICANTE DELICATESSEN will proceed to collect the returned package/s within 48/72 hours.

ALICANTE DELICATESSEN will reimburse the sums paid by the customer without retention of expenses. However, the cost of shipping and return shall be borne by the customer.Upon receipt of the products on which the withdrawal applies and verified their correct condition, ALICANTE DELICATESSEN will return to the customer the sums paid within a maximum period of 10 calendar days. Products that do not retain their original packaging may suffer a depreciation.

Privacy policy:

ALICANTE DELICATESSEN guarantees the adoption of the necessary measures for the processing of personal data, in accordance with the new General Data Protection Regulation (GDPR). Please note that your data are in our files being our hosting provider a company located in Spain (Cloud Builders s.a.) and, as we are responsible, we pledge to respect the confidentiality of your personal information, in order to enable the proper provision of service purchase and delivery of website products that have been purchased, conducting advertising campaigns and promotions, as well as the development of commercial activities by any means of communication, including SMS and / or email.

How do we collect your data?

The personal data we process in ALICANTE DELICATESSEN come from the interested party.
The interested party who sends the information to ALICANTE DELICATESSEN guarantees and responds, in any case, the accuracy, validity and authenticity of the personal data provided and undertake to keep them properly updated, exonerating the COMPANY from any liability in this regard. The user agrees to provide complete and correct information in the registration forms.
Likewise, ALICANTE DELICATESSEN is not liable for the truthfulness of the information not prepared by ALICANTE DELICATESSEN itself and of which another source is indicated, so it also assumes no liability whatsoever for hypothetical damages that may arise from the use of such information.

Contact information to exercise your rights:

We inform you that you can exercise your rights of access, rectification, cancellation and opposition by sending a written communication through our contact form, or through our email

To which recipients will your data be communicated?

We may make the following assignments:

  • Those entities related to ALICANTE DELICATESSEN for the proper provision of the service (for example, courier companies, webmasters, consultants, etc.).
  • Those legally established.
  • Those entities that the company ALICANTE DELICATESSEN hires for online marketing campaigns under a private contract for exclusive use for that purpose and for the company ALICANTE DELICATESSEN and no other.

Cookie Policy

The Web Site uses cookies, small data files that are generated in the user’s computer, in order to optimize navigation, adapt the design of the page and improve its contents, with the ultimate goal of providing users with a more satisfactory service.


  • Google Analytics


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Collect anonymous information about the number of times a user visits the site, calculate the start of the session and whether it should be kept open, record the origin of the visits and other similar statistical data.

To use this Web Site it is necessary to install cookies, which in any case collect completely anonymous information. Despite this, the user may configure his browser to block them and, if necessary, delete them. The linked pages such as the payment platform, or the training platform, may also use cookies to enable the security elements involved in controlling access to restricted areas and navigation in general.

ALICANTE DELICATESSEN undertakes to treat your personal data as absolutely confidential, using them exclusively for the purposes indicated, and informs you that it has implemented the necessary technical and organizational security measures to ensure the security of your data and prevent its alteration, loss, processing and/or unauthorized access, given the fact that ALICANTE DELICATESSEN has the necessary technical and organizational security measures in place to ensure the security of your data and prevent its alteration, loss, treatment and / or unauthorized access, given the state of technology, the nature of the data stored and the risks to which they are exposed, whether from human action or in physical or natural environment, in accordance with the provisions of Article 9 LOPD and its implementing regulations approved by Royal Decree 1720/2007 of 21 December.

Currency and Taxes:

The currency used on the website is the euro.

Subject to tax residents in the European Union.

The prices of the products on sale in our e-commerce store ALICANTE DELICATESSEN include Value Added Tax VAT.

Purchases made by VAT taxpayers (companies, entities, organizations…) with residence in the European Union and endowed with intra-community VAT number, will be exempt from paying VAT, being an essential condition to send this document by email to where they will specify in subject “Intracommunity VAT number” in order to proceed with the VAT-free billing.