PAYMENT METHODS:
You can buy in ALICANTE DELICATESSEN through the following methods:
Credit or debit card: VISA, MASTERCARD, 4B & Spanish MAESTRO. To use the credit or debit card via virtual POS or secure payment of the bank CAIXABANK which we work, the customer must fill out a form indicating the card number, expiration date and card verification value (CVV).
Visa and MasterCard have developed a system for secure online payments. The Secure e-Commerce system is based on the identification of the owner by the issuing bank of the credit or debit card before authorizing payment.
ALICANTE DELICATESSEN is adhered to this security protocol so that once selected the product to be purchased and put the card number, a pop up window from the issuing bank asking for your identification, showing one of the following icons:
The credit or debit card information and password are protected by this security system from the moment of the form is filled in.
Once the identification is done, the bank notifies ALICANTE DELICATESSEN that the purchase is being conducted by the owner of the card. If identification was not successful, the bank will give notice to ALICANTE DELICATESSEN to proceed accordingly.
This pop up window does not belong to ALICANTE DELICATESSEN so in case of any event please contact with your bank to solve it.
PayPal: You can pay for your purchases in ALICANTE DELICATESSEN through your PayPal account.
Bank Transfer: You can pay for your purchases in ALICANTE DELICATESSEN with a bank transfer or deposit. The information about our bank account is:
CAIXABANK
ACCOUNT HOLDER: ALICANTE DELICATESSEN
ACCOUNT NUMBER: ES83 2100 5241 6102 0010 5101
BIC/SWIFT: CAIXESBBXXX
We will begin to process the order as soon as the deposit will be done by the customer in our account. The usual term transfer can take between 1 and 4 working days from the moment that the payment is done. The payment reference must include the text “Order” followed by the order number in the confirmation email after purchase.
SHIPPING METHODS:
ALICANTE DELICATESSEN only sends its products to: Spain (Peninsula and Balearic Islands), Portugal, Germany, Belgium, Austria, France, Italy, Luxembourg, Netherlands, Poland, Denmark, Czech Republic, Finland, Greece, Bulgaria, Hungary, Romania and Croatia. It will not be possible to achieve the purchase process through the web site to other destinations different than those indicated.
ALICANTE DELICATESSEN does not dispatch its products to the autonomous cities of Ceuta and Melilla and Canary Islands and United Kingdom.
Products purchase on the web site is subject to shipping costs on customer account.
Shipping costs will depend on destination and amount of the shopping basket purchased according to the table in the text below. Anyway, shipping costs will be detailed during the purchase process and the customer will have the possibility to check these costs before to finish the purchase. ALICANTE DELICATESSEN does not take responsibility for delays in delivery orders attributable not directly to ALICANTE DELICATESSEN.
Prices and delivery terms:
| 0 to 10 kg | 10 to 30 kg | More than 30 kg | Delivery Term | |
| Spain (Peninsula) | 7,50 € | 7,50 € | Consult | 24/72 h |
| Balearic Islands | 11,95 € | 19,95 € | Consult | 3 to 4 days |
Free shipping to Spain (Peninsula) from 100 €
| 0 to 10 kg | 10 to 20 kg | 20 to 30 kg | More than 30 kg | Delivery Term | |
| Zone 1 | 22,95 € | 39,95 € | 49,95 € | Consult | 4 to 8 days |
| Zone 2 | 29,95 € | 59,95 € | 69,95 € | Consult | 4 to 8 days |
Zone 1: Portugal, Germany, Belgium, Italy, Netherlands, Austria, France and Luxembourg.
Zone 2: Poland, Denmark, Czech Republic, Greece, Bulgaria, Hungary, Romania, Finland and Croatia.
Shipping costs described above include transport, packaging, boxes specially designed to transport bottles and other products, insurance against loss and damage as well as taxes (VAT).
Delivery orders will be held at the delivery address selected by the customer. ALICANTE DELICATESSEN does not accept responsibility if the product delivery is not performed because of inaccuracy or falseness of the information provided by the customer for this purpose, as well as, in the event that the delivery cannot be done for reasons beyond ALICANTE DELICATESSEN, such as the missing addressee in the delivery address.
In case of missing addressee will be left a note with the information required to arrange another delivery in the same address whenever possible or the place to be collected the order. In any case, after 7 days from the last delivery attempt and the order has not been delivered, it will be returned to origin and proceeding to the resolution of the contract.
Any receipt shall be done in the presence of the carrier and the contents shall be checked before signing the delivery note and write any defect in the same note. You should also confirm these defects to the carrier before 48 hours from the delivery and send us a copy. Any claim after this deadline will not be considered or accepted. In the absence of delivery order, refuse the delivery and contact us info@alicantedelicatessen.com
